Supporting order management, call center and fulfillment.

A Case Study:

Giant Tiger was launching an eCommerce site to support their brick and mortar stores in Canada. The company had selected an eCommerce platform but realized they needed outside support to determine their approach for order management, call center and fulfillment. 

Our consultants worked with Giant Tiger to understand their specific requirements, the vendor landscape and overall cost structure to implement their backend operations. We built a framework for identifying and gathering their business requirements and compared various vendor cost structures to determine the most cost effective and balanced risk approach to launch eCommerce operations.


Once implementation was under way, our team further managed the call center and fulfillment launch readiness and project plan along with system integrations design and testing.

The Client's Challenge.
Our Solution.
The End Result.

We reduced the number of vendors required to support Giant Tiger’s business requirements, saving on implementation costs and ongoing operational costs. 

Our phased solution approach provided a path that would enable implementing eCommerce efficiently, while supporting the company’s initial launch and growth goals.  Giant Tiger successfully launched eCommerce in 2014.

Red Banks is an eCommerce and omni-channel consulting firm serving the retail and consumer products industries. As a boutique consulting firm, we pride ourselves on being invested in our client's success. Our team brings a unique mix of industry experience and consulting professionals with deep functional and technical expertise. From specialty retailers to global manufacturers, we have a proven track record of project successes and client satisfaction.


Our Specialties.



Omni-Channel Strategy

Drop Ship Fulfillment

Online Merchandising

Project Management

DTC & In-Store Fulfillment

Provider & System Selection

eCommerce Platforms

Order Management

International eCommerce

Marketing Strategy


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