A Case Study:

Retail ERP System Upgrade - Island Pacific
The Client's Challenge.

Sur La Table had not upgraded their core retail merchandising system, Island Pacific, in over 10 years. During that time, significant custom modifications had been created to support their growing business units.

The End Result.
Our Solution.

Working closely with Sur La Table's core business team, our business analysts and technical expert consultants identified more than 300 custom modifications that would still be needed post upgrade. 


With a deep understanding of the Island Pacific platform as well as retail best practices, our team recommended needed programming changes and business process improvements.  We went on to develop a detailed project plan and completed the coding, QA, implementation and post go-live support.

Our team of developers (RPG/Mule) and QA personnel were able to define, code and test all required modifications to the Island Pacific platform, including all  3rd party integrations using an Enterprise Service Bus (ESB).  Sur La Table has successfully upgraded their technology platform and improved their business processes.

Red Banks is an eCommerce and omni-channel consulting firm serving the retail and consumer products industries. As a boutique consulting firm, we pride ourselves on being invested in our client's success. Our team brings a unique mix of industry experience and consulting professionals with deep functional and technical expertise. From specialty retailers to global manufacturers, we have a proven track record of project successes and client satisfaction.


Our Specialties.



Omni-Channel Strategy

Drop Ship Fulfillment

Online Merchandising

Project Management

DTC & In-Store Fulfillment

Provider & System Selection

eCommerce Platforms

Order Management

International eCommerce

Marketing Strategy


Get in touch.






  • LinkedIn Clean Grey




Case Studies








© 2015 Red Banks Consulting Proprietary and Confidential